Allgemeine Geschäftsbedingungen

Mit Ihrer Bestellung akzeptieren Sie die folgenden Allgemeinen Geschäftsbedingungen von OSOND. Diese sind unten in englischer Sprache aufgeführt.

Exchange and the right to withdrawal

Within 14 days, you may return all items purchased in the OSOND online shop without stating any reasons to the following address:

Wiedner Hauptstraße 51/13
1040 Vienna

Please also note that items must be returned in brand new condition and show no signs of wear with all original packing. We reserve the right to demand compensation for items returned in poor condition due to additional usage. The costs of return will borne by customer.

Delivery costs

OSOND online shop delivers to all countries mentioned below as long as stocks last. The shipment costs are 16 € flat for Cyprus, Great Britain and Switzerland, and 14 € flat for remaining countries.

We deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Great Britain, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. We do not deliver to „overseas territories“ such as the Faroe Islands, Greenland, the Azores, Madeira, the Canary Islands, Martinique, French Guiana, etc. and other countries than the aforementioned.

Prices and payment methods

All prices indicated in the OSOND online shop include the currently valid Portuguese VAT. All prices are indicated in Euros. You can choose whether you wish to pay the merchandise by a credit card or PayPal.

Acceptance of orders

The OSOND online shop is free to refuse online orders. It is at the OSOND online shop’s sole discretion whether it accepts an order.

Transport damage

The customer shall notify the respective delivery company immediately, regardless of his/her warranty rights, if items are delivered with obvious damage to the packaging or the contents. The customer shall refuse acceptance and contact the OSOND online shop at [email protected] or by phone +43 (676) 750-53-98, so that the OSOND online shop can maintain any rights against the dispatcher.

Reservation of title

The goods delivered remain the property of OSOND until they have been paid in full.

Legal instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, in the case of partial deliveries, the last of the goods.
To exercise the right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement per e-mail: [email protected]

You can also exercise your right of withdrawal by returning the goods without comment. Provided that deviating circumstances do not arise, returning the goods without comment will be understood as a statement of withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (the costs of return will borne by customer), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us at:

Wiedner Hauptstraße 51/13
1040 Vienna

The deadline is met if you send back the goods before the period of 14 days has expired. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Data and creditor protection

As a basic principle, all personal data will be handled confidentially.

Your personal data collected are processed, used and saved for the purpose of handling and carrying out your order. Where necessary, your data will be forwarded to affiliated companies and/or our service partners, who will process and use the data for the purpose of handling your orders. When data is processed, your interests worthy of protection are taken into account as required by law.


The consumer can make a claim under the warranty for purchased goods that are defective according to the legal regulations. In particular, the customer can demand supplementary performance (a new delivery or a repair of the defects). OSOND is entitled, however, to replace the goods if the repair of defects would incur unreasonable costs. Warranty claims expire two years after the delivery of the goods. When making his/her warranty claim, the buyer must provide the order number, his/her name and address as well as brief information explaining the reasons for the claim. At OSOND’s request, the customer will send the defective goods for examination to the following address:

Wiedner Hauptstraße 51/13
1040 Vienna

Copyright and trademarks

The content of this website is protected by copyright including all text, graphics, photos, illustrations, images, moving images, sounds and software. Downloading or use of the content is only authorised for private use. Any further publication, transmission, reproduction or other use of the images is forbidden.

Unless otherwise indicated, all OSOND trademarks used on the website are our trademarks. These may not be used without our prior written approval.

Exclusion of liability for external links

We do not have any influence on the content of websites from other parties that may be linked on our website. We therefore cannot assume responsibility or liability for these contents. The respective provider or operator of these pages is always responsible. The linked pages were checked for possible and identifiable legal violations at the point in time when the links were placed. No infringements of the law were recognizable at the point in time when the links were placed. However, it is not reasonable to constantly monitor the content of the linked pages without specific signs of infringement. As soon as an infringement of the law becomes known, we will immediately remove the links in question.