Your order from the OSOND online shop will be shipped by Österreichische Post (Austrian Post Service). Depending on the country of destination, delivery time is approx. 4-10 working days.


The OSOND online shop delivers to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Great Britain, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. Deliveries are not made to “overseas territories” such as the Faroe Islands, Greenland, the Azores, Madeira, the Canary Islands, Martinique, French Guiana, etc. Deliveries to countries not included in the list above are currently not possible for logistical reasons.

You will receive a dispatch confirmation as soon as your package leaves our warehouse.

If your package does not arrive despite a confirmation of delivery, please enquire with your local service point first. It could be that your package was delivered to a neighbour, or that it was brought to one of the delivery partner’s branch offices. If a local DHL representative is not able to tell you where your shipment is, please contact our service team. We will help you in trying to locate it. You can reach us at any time via e-mail at [email protected].

We are available to take your calls at +43 (676) 750-53-98.


Payment by credit card

We accept current Visa and MasterCard credit cards. Furthermore, we guarantee that your highly sensitive information is completely secure against access by a third party, as we use the latest technology to protect this information and send all data entered encrypted via a 128 bit SSL connection.

Payment via PayPal

When you select PayPal as your payment method at the checkout, you will be automatically redirected to your PayPal account. PayPal enables you to pay simply by entering your e-mail address and password. Your PayPal account will be charged with the corresponding amount and you will receive a confirmation of payment via e-mail.

Availability of products

Normally only items that are actually available will be displayed in our online shop.

We will, however, check the availability of the products you select automatically before completing the ordering process.

Unfortunately, in cases where several people order the same item simultaneously and only one item is available, we can only inform you whether or not we can deliver the desired item after your order has been processed. We will tell you as soon as possible if we cannot fill an order because an item is out of stock.

“Available Soon”

It is always possible that a particular size and/or colour of an item that is currently out of stock will become available again. Therefore, it pays visit OSOND online shop at regular intervals to check whether the item you wanted is back in stock. We are able to provide specific information on whether or not an item will be available again at a later date. Our Customer Service will be happy to help you.

You can reach us at any time via e-mail at [email protected] or by phone +43 (676) 750-53-98. Our goal is to provide you with the best service possible.