Return Policy

You can return any item ordered from OSOND online shop within 14 days of receipt to the following address:

OSOND
Wiedner Hauptstraße 51/13
1040 Vienna
Austria

You are responsible for the cost of returning items to us. Mail your item(s) back using the carrier of your choice. Please obtain shipping insurance as you are responsible for the items until we receive them.

We will re-credit the amount of your purchase to your credit card account immediately after the goods have been received and processed. You will not be reimbursed for shipping fees incurred when returning goods.

Conditions for Return

Please note that items must be returned in brand new condition and show no signs of wear with all original packaging. Original boxes are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.  We reserve the right to refuse items returned in a worsened condition such that indicates additional usage, and to charge you accordingly.

If you would like to exchange an item, than you must complete a new order for the desired item. Unfortunately, a direct exchange or offsetting the price of one item against another is not possible.