Help & FAQs
We accept various payment methods, including credit cards (Visa, MasterCard, and American Express), PayPal, and Stripe. Your payment information is always encrypted and secure.
Shipping times and costs may vary depending on your location and the shipping method you choose during checkout. Please refer to our Shipping Information page for more details on shipping times and costs.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package on the courier’s website.
Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return or exchange the item within 30 days of receiving it, provided it is in its original condition. For more information, please visit our Returns & Exchanges page.
To create an account, click on the “Sign Up” or “Register” link at the top of our website. Fill in the required information and click “Submit” to complete the registration process. You can also create an account during the checkout process.
You can modify the information on your OSOND account by clicking on “Your account”. Enter your user ID and your password and, once you are logged in, click on “My profile” to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.
Subscribing to our newsletter is simple. On our website, look for the newsletter subscription box or visit the dedicated Newsletter Subscription page. Enter your email address and click “Subscribe” to start receiving our latest news, updates, and exclusive offers.
If you wish to unsubscribe from the Osond Newsletter, you can do so in one of two ways:
- Click the “Unsubscribe” link found at the bottom of any newsletter email you receive from us. This will take you to a page where you can confirm your decision to unsubscribe.
- Alternatively, you can contact our customer service team via email, phone, or the contact form on our website and request to be removed from our mailing list. Please make sure to provide the email address associated with your subscription so we can process your request promptly.
Please note that it may take a few days for your unsubscribe request to be fully processed, and you might receive a newsletter email or two in the meantime. We apologize for any inconvenience this may cause.
Yes, we do offer international shipping to select countries. Please visit our Shipping Information page for more details on the countries we ship to and the associated shipping costs.
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes or cancellations once an order has been processed.