Terms & Conditions

By placing an order, you accept the following General Terms and Conditions of OSOND Creations Lda.

exchange & right to withdraw

You may return any item purchased on the OSOND.com online shop within 14 days of receipt without stating any reasons to the following address:
OSOND Creations Lda.
Charnequinha do Sossego,
7670-212 Ourique Portugal
Please note that items must be returned in brand new condition and show no signs of wear with all original packing. We reserve the right to demand compensation for items returned in poor condition due to additional usage. The costs of return will be borne by the customer.

Delivery Costs

OSOND online shop delivers to all countries mentioned below as long as stocks last. The shipment costs are 16 € flat for Cyprus, Great Britain, and Switzerland, and 14 € flat for the remaining countries. For a detailed list of countries, please refer to the Delivery Costs section on our website.

Prices & payments

All prices indicated in the OSOND online shop include the currently valid Portuguese VAT. All prices are indicated in Euros. You can choose whether you wish to pay for the merchandise by credit card or PayPal.

Acceptance of orders

OSOND reserves the right to refuse online orders at its sole discretion.

Transport Damage

In case of any transport damage, please notify the delivery company immediately and refuse acceptance. Contact OSOND to maintain any rights against the dispatcher.

Reservation of Items

The goods delivered remain the property of OSOND until they have been paid in full.

Data Protection

We handle all personal data confidentially, and it will be used only for processing and fulfilling your order. Where necessary, your data will be forwarded to affiliated companies and/or our service partners, who will process and use the data for the purpose of handling your orders. When data is processed, your interests worthy of protection are taken into account as required by law.


The consumer can make a claim under the warranty for purchased goods that are defective according to the legal regulations. In particular, the customer can demand supplementary performance (a new delivery or a repair of the defects). OSOND is entitled, however, to replace the goods if the repair of defects would incur unreasonable costs. Warranty claims expire two years after the delivery of the goods. When making his/her warranty claim, the buyer must provide the order number, his/her name and address as well as brief information explaining the reasons for the claim. At OSOND’s request, the customer will send the defective goods for examination to the following address

Copyrights & trademarks

The content of this website is protected by copyright, and any use of OSOND trademarks requires prior written approval.

Exclusion of Liability

(for External Links)

We cannot assume responsibility or liability for the content of external websites linked on our site.
The respective provider or operator is always responsible.

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